Privacy Policy
This Privacy Policy defines and informs you of the manner in which ISD-SA uses and protects the information you may provide when using this website.
Please note that this Privacy Policy may be modified or supplemented at any time by ISD-SA, particularly to comply with any legislative, regulatory, judicial, or technological developments. In such cases, the date of the update will be clearly indicated at the top of this policy. These modifications become binding upon the User as soon as they are published online. Users are therefore encouraged to regularly consult this Privacy Policy and Cookie Policy to stay informed of any changes.
The term “ISD-SA” used in this document refers to any company within the ISD-SA Group.
Personal Data
In general, you may visit the ISD-SA website without providing any personal information. Under no circumstances are you required to provide such information to ISD-SA.
However, if you choose not to provide certain information, you may be unable to access some of the information or services you have requested. In some cases, ISD-SA may ask you to provide your first name, last name, email address, telephone number, company, and job title (hereinafter referred to as your “Personal Information”). By providing this information, you expressly consent to its processing by ISD-SA for the purposes described in Section 2 below and as indicated at the end of each form.
In accordance with the General Data Protection Regulation (GDPR), adopted by the European Parliament on April 14, 2016, and the amended French Data Protection Act of January 6, 1978, ISD-SA provides you with the following information:
Data Controller
The data controller is ISD-SA, whose registered office is located at:
42 bis Rue Berthier, 78000 Versailles, France
Purposes of Processing
ISD-SA may process your Personal Information:
- To provide you with the information or services you have requested (including newsletters, commercial offers, etc.); and/or
- To collect information that helps us improve our website, products, and services (particularly through cookies); and/or
- To contact you regarding various events related to ISD-SA, including product updates, service information, and customer support.
Recipients
Only ISD-SA is the recipient of your Personal Information. Whether in individual or aggregated form, your information is never transferred to third parties, except for service providers engaged by ISD-SA (more information is provided in Section 7 below).
Neither ISD-SA nor any of its service providers sells the personal data of visitors or users of its website.
Data Retention Period
Your Personal Information is retained by ISD-SA only for the period necessary to fulfill the purposes described in Section 2 above and, in any event, for no longer than one (1) year.
Your Data Protection Rights
You have the following rights regarding your Personal Information, which you may exercise by contacting us at:
Right of Access
You have the right to access the Personal Information concerning you.
However, due to ISD-SA's obligation to ensure the security and confidentiality of personal data, your request will only be processed upon proof of identity, such as a scanned copy of a valid identity document.
ISD-SA reserves the right to refuse requests that are manifestly excessive, repetitive, or abusive.
To assist you in exercising your right of access by mail, the French Data Protection Authority (CNIL) provides a template letter:
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces
Right to Rectification
You have the right to request the correction, updating, restriction, or deletion of personal data concerning you that may be inaccurate, incomplete, outdated, or otherwise incorrect.
You may also establish instructions regarding the handling of your personal data after your death. Where applicable, the heirs of a deceased person may request that the death be taken into account and that any necessary updates be made.
To assist you in exercising this right, CNIL provides a template letter:
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to Object
You may exercise your right to object in either of the following situations:
- When the objection is based on legitimate grounds; or
- When the objection is intended to prevent the use of collected data for direct marketing purposes.
To assist you in exercising this right, CNIL provides a template letter:
https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
Response Time
ISD-SA undertakes to respond to requests for access, rectification, objection, or any additional information within a reasonable period and no later than one (1) month from receipt of the request.
Authorized Service Providers and Transfers Outside the European Union
ISD-SA informs you that it uses authorized service providers to facilitate the collection and processing of the information you provide. These service providers may be located outside the European Union and may receive data collected through the various forms available on the website (excluding the form used to exercise your data protection rights, which is managed directly by ISD-SA).
ISD-SA has ensured in advance that its service providers implement appropriate safeguards and comply with strict requirements regarding confidentiality, data use, and data protection. Particular attention has been paid to ensuring a valid legal basis exists for any transfer of data to a third country.
Complaints to the Competent Authority
If you believe that ISD-SA is not complying with its obligations regarding your Personal Information, you may submit a complaint or request to the relevant supervisory authority.
In France, the competent authority is the CNIL, to which you may submit a complaint online at: